In Chengdu in July, it was so hot and stuffy that you felt like you were in a steamer cage.

Prof. Sun, who lived in the North Garden Teaching and Research Building of Southwest Jiaotong University, took a walk in the neighborhood every evening. One day, when he was passing the corridor bulletin board, he noticed the 3TREES ad on its customized new home furnishing and old home renovation. At that time, the walls of his home that reflected his life’s hard work came to his mind.

He decided to give the service a try and called the 400-8823-777 “Immediate Move-in” service hot line.

After receiving Professor Sun's request, the customer service representative on the other end of the hotline took 30 seconds to push the order to 3TREES’s Chengdu service provider. The customer service manager, surnamed Hu, contacted Prof. Sun within one minute after receiving the order SMS and made an appointment for the wall base inspection service that night. The entire process from request to appointment of the base inspection took less than an hour, and Prof. Sun was impressed by 3TREES’s rapid response mechanism and service standards.

In the order acceptance process, Prof. Sun experienced comprehensive thoughtful services unlike anything he had known before, from the account manager Hu “putting on shoe covers” before entering his home, to a full range of base inspection and area measurement, program customization, and patient explanation about the conditions of the walls, to informing him of the service standards and benefits during the service. Prof. Sun, impressed by the rigor and service attitude of 3TREES service people, signed the contract and paid the deposit on the spot.

During the construction process, Prof. Sun rarely visited the site due to his busy schedule, and was continuously informed of the daily progress of the construction site through a WeChat group specially set up for the project. At the final acceptance, Prof. Sun, accompanied by service manager Hu, carefully inspected every corner of the home and signed for acceptance.

The Immediate Move-in service is on mission to make life better, offering response to consumer request within 1 hour and worry-free move-in after 8 hours after completion, and based on its EU-compliant “Health+” products with one-year quality warranty and lifetime care.

Prof. Sun was full of praise for the hassle-free Immediate Move-in service of 3TREES, which makes “going out for a trip and coming back to live in a new home” a reality. He not only recommended the service to more than 30 colleagues and friends but also made a banner and gave it to 3TREES as a token of thanks and encouragement. He praised the service as being "professional, responsible and thoughtful".